Refund & Returns Policy

Refunds and Returns Policy for EssentialOilRollers.com

1. Introduction

At Optaomize, we want you to be completely satisfied with your purchase of Aromatherapy Rollerball Sets from essentialoilrollers.com. If you are not entirely happy with your purchase, we’re here to help. This policy outlines the process, conditions, and timeframes for product returns and refunds to ensure a smooth and fair experience for both our customers and our business.

2. Conditions for Returns

To be eligible for a return, please ensure that:

  • The product was purchased within the last 30 days.
  • The product is in its original packaging.
  • The product is unused and in the same condition that you received it.
  • A receipt or proof of purchase is provided.

3. Non-returnable Items

Certain items are not eligible for return, including:

  • Gift cards
  • Products marked as non-returnable or final sale at the time of purchase

4. Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer support at scguan@gmail.com with your order number, details of the product you wish to return, and the reason for the return.
  2. Await Instructions: Our customer support team will respond with instructions on how to proceed with the return, including the return shipping address.
  3. Package Your Return: Securely package the product in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the Product: Ship the product to the address provided by our customer support team. Please ensure that the package is trackable and insured, as we are not responsible for items lost or damaged in transit.

5. Return Shipping Costs

The customer is responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

6. Inspection and Approval

Once we receive your returned product, we will inspect it and notify you of the status of your return. If the return is approved, we will initiate a refund to your original method of payment.

7. Refunds

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable number of days. The timeframe for the refund to appear in your account may vary depending on your payment provider.

8. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check Your Bank Account: First, check your bank account again.
  2. Contact Your Credit Card Company: It may take some time before your refund is officially posted.
  3. Contact Your Bank: There is often some processing time before a refund is posted.
  4. Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at scguan@gmail.com.

9. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at scguan@gmail.com with details and photos of the defect or damage.

10. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:

Last Updated: June 10, 2024

By following this policy, we aim to provide a fair and straightforward process for returns and refunds, ensuring customer satisfaction and maintaining the quality of our products. Thank you for shopping with Optaomize at essentialoilrollers.com.